Reference

A single-page lookup for botts.ai — plan limits, what costs credits, supported file types, channels, data-residency tiers, the widget embed, HTTP tools and secrets, form fields, and an explicit list of what the platform does not do (yet).

Quick-reference tables that pull the hard numbers and rules together in one place. For the "why" and "how," follow the links into the full guides.

Plans and limits

New organizations start on Free. Prices are the same number in CHF, EUR, and USD; paying yearly is about 17% cheaper. Ultra is custom and arranged with sales.

	Free	Lite	Standard	Pro	Ultra
Price / month	—	39	169	699	Custom
Credits / month	200	1,500	10,000	30,000	Custom
Members	1	1	3	8	Unlimited
Agents (active)	1	1	2	5	Unlimited
Deployments (active)	1	1	4	8	Unlimited
Knowledge-base pages	50	800	4,000	12,000	Unlimited
Upload storage (MB)	10	200	1,000	2,500	Unlimited

See Team & Billing for plan changes, credit blocks, and auto-recharge.

What costs credits

Everything an agent does is metered in credits. Plan credits are spent first, then purchased credits (earliest-expiring first).

Activity	Cost
AI model usage (text)	Per ~1,000 words, in and out — the rate depends on the model (shown in the model picker).
Voice / phone	Billed separately and higher than text — per second of call plus audio tokens in/out.
Website crawling	1 credit per page (a "page" ≈ 2,000 characters of extracted text).
Embedding (indexing)	0.01 credits per 1,000 tokens.

Note

A "page" is a unit of 2,000 characters of extracted text — used both for crawl billing and for your plan's knowledge-base page limit.

Supported file types and upload limits

Type	Extensions
PDF	`.pdf`
Word	`.doc`, `.docx`
Text	`.txt`
Markdown	`.md`

Maximum 100 MB per file. Larger files are rejected before upload.
Total upload storage is capped by your plan's Upload storage (MB) limit.
A scanned or image-only PDF with no extractable text is accepted but shows as Skipped — it contributes no searchable content. Use a text-based PDF or paste the text as Markdown. See Knowledge Base.

Channels

Channel	Status
Website chat widget	Live
Phone / voice agent	Live
Chat (Internal) — team	Live
WhatsApp	Coming soon
Telegram	Coming soon
Email	Coming soon

Full details in Deployments.

Data-residency tiers

Set per organization under My Organization → General → Server Location. The tier filters which AI models you can select. Switzerland counts as European but is not part of the EU.

Tier	Models allowed
Swiss / Swiss	Swiss-hosted models from Swiss companies
Swiss / any	Swiss-hosted models, any provider
Europe / Europe	European-hosted models from European companies
Europe / any	European-hosted models, any provider
Global	No restriction (default)

Platform infrastructure, knowledge-base storage, and chat history are in Switzerland (Infomaniak) regardless of tier. Voice telephony uses a US provider (Twilio). botts.ai does not train models on your data. See the FAQ and data-residency post.

Each website deployment exposes a single script tag, pasted just before the closing </body> tag:

<script async src="https://YOUR-API-URL/widget/chat-widget.js?key=YOUR_API_KEY"></script>

The key is the deployment's API key, prefixed bts_. The real URL and key are shown in the widget editor's Embed Code section — copy them from there.
Regenerating the key invalidates the old snippet everywhere it's embedded.
Works on WordPress, Shopify, Squarespace, Wix, or plain HTML. See Deployments.

HTTP tools and secrets

Custom tools let an agent call your own HTTP API. Configured under Integrations (Admin/Owner).

Field	Values
Method	`GET`, `POST`, `PUT`, `DELETE`, `PATCH`
Authentication	None, Bearer, Basic, or Custom Header
Parameter types	`string`, `number`, `integer`, `boolean`
Live timeout	30 seconds (10 seconds when testing)

Reference a stored secret anywhere in the endpoint, headers, or auth with $secret:key_name.
GET/DELETE send parameters as query string; POST/PUT/PATCH send a JSON body. Path variables like {order_id} are substituted.
A 2xx response body is passed to the model; 4xx/5xx bodies are hidden (the model is only told the status). Return 200 with a JSON body for "not found"-style answers.
Private, localhost, link-local, and cloud-metadata addresses are blocked.

Form fields

Built-in lead-capture templates (enable per agent under Form / Lead Capture):

Template	Fields (* = required)
Contact	name, email, phone, message
Support Ticket	subject, description, email*, priority (low/medium/high)
Booking Request	name, email, date*, service

Custom fields use the same parameter types as tools — string, number, integer, boolean. One submission is captured per conversation; name/email/phone also fill the contact's empty profile fields. Submissions are viewable and exportable to CSV under each agent's Forms tab. See Agents.

What botts.ai doesn't do (yet)

So you (and any agent trained on these docs) don't assume a capability that isn't there:

No third-party knowledge-base connectors. Sources are website crawl and file upload only — there is no Google Drive, Notion, Dropbox, SharePoint, or S3 sync.
No public/customer API. There are no personal API keys or a general REST API for sending messages programmatically. The only keys are the per-deployment widget keys (bts_), which authenticate the embedded chat widget.
No calendar or booking automation. The Booking Request form collects a requested date; it does not check availability or book anything. Use an HTTP tool to call your own scheduling API.
No conversation/transcript export. Only form submissions export (CSV). Conversations are viewable in the dashboard but can't be bulk-exported.
No web browsing. Agents cannot search the web or open arbitrary URLs. External or live data must come through a custom HTTP tool.
No per-agent language selector. Agents reply in the language the user writes in; to pin a language, state it in the system prompt.
WhatsApp, Telegram, and Email channels are not available yet (Coming soon).
No SSO/SAML or audit logs at this time.

Need one of these? It's often achievable today with a custom HTTP tool — or worth raising with support.

Last updated on June 16, 2026