Question 1

How much does an AI phone assistant cost?

Accepted Answer

At botts.ai the AI phone assistant is included from the Business plan at CHF 169 a month, with one phone number and 10,000 credits. A call minute uses 4 to 6 credits, which is enough for about 1,600 to 2,500 call minutes a month. Prices excl. VAT.

Question 2

Does the AI phone assistant understand Swiss German?

Accepted Answer

Yes. Callers can speak Swiss German; the assistant understands them and replies in clear standard German. If someone speaks French, Italian or English, it switches to that language.

Question 3

Where is the data stored? Does it comply with Swiss data protection law?

Accepted Answer

Transcripts, the knowledge base and account data are stored in Switzerland. Voice processing runs on Microsoft Azure in the EU and telephony on Twilio. All subprocessors are listed on our security page. Your calls are not used to train AI models.

Question 4

Can I keep my existing phone number?

Accepted Answer

Yes. The assistant gets its own number and you forward your existing number to it, for example when the line is busy, after a few rings or outside opening hours. You set up the forwarding with your phone provider.

Question 5

How does the assistant know what to say?

Accepted Answer

From your knowledge base, meaning your website, PDFs and documents, and from your instructions on how it should behave on the phone. When something changes, you update the knowledge without setting the assistant up again.

Question 6

What happens if it can't answer a question?

Accepted Answer

It puts the caller through to the right person on your team. If nobody is available, it takes a message that reaches you by email. In the instructions you decide when it should transfer.

Question 7

Do callers notice they're talking to an AI?

Accepted Answer

The voices sound natural. We still recommend saying it openly in the greeting, for example: "You're speaking with the digital assistant of Dr. Meier's practice." It builds trust.

Question 8

How many calls can it take at once?

Accepted Answer

Several calls run in parallel, each as its own conversation. If you expect a lot of simultaneous calls, we'll check the capacity with you up front.

Question 9

Can it book appointments and work with my CRM?

Accepted Answer

Yes, once your system is connected. It books appointments through Cal.com, for example. You connect a CRM, order system or your own database through ready-made integrations, MCP or an HTTP API. They're the same tools as in the website chat.

Question 10

Are calls recorded?

Accepted Answer

Not by default. The transcript is stored so you can read every call in the dashboard. You can turn on audio recording per phone number, in which case you should tell callers in the greeting.

Question 11

Can I try the AI phone assistant first?

Accepted Answer

Yes. Call our own assistant on +41 44 513 75 64. Or try the Business plan free for 14 days, no credit card needed, and set up your own assistant.

Question 12

Does the AI phone assistant replace my team?

Accepted Answer

No. It replaces your voicemail more than your team: it handles recurring questions and calls outside opening hours, so your team gets interrupted less. Anything that needs a person, it puts through.

The AI phone assistant that knows your business.

Real answers from your systems.

Some calls belong with your team.

A team member on the phone who never clocks off.

Speaks four languages

Knows your regulars

Always picks up

Hear for yourself. Eight voices to choose from.

On the phone in three steps.

Add your knowledge

Pick a number

Go live

For businesses that can't pick up every call.

Medical practice

Transparent pricing in Swiss francs.

Your calls stay your calls.

AI phone assistant FAQ

Hear for yourself, give it a call.