What's new
The latest features, improvements and fixes on botts.ai.
June 2026
- New
Documentation site
A new documentation site with full-text search (⌘K), dark mode, and guides for every feature.
- New
Chat-only Member role
Invite teammates as Members so they can chat with your agents without seeing the builder dashboard.
- New
Backup model & automatic failover
Website and internal-chat deployments can set a backup model that takes over automatically if the primary AI provider has an outage.
- Improved
Reactivate members
Re-add or reactivate previously deactivated members in one click — seat limits are respected.
- New
Unified Conversations hub
Every conversation across website, phone and internal chat in one place, with channel and source filters.
- New
Data residency controls
Pick a Server Location tier (Swiss, European or global) that limits which AI models can run, and see a per-deployment Data Assessment of which countries your data touches.
- New
Internal-chat privacy controls
Choose whether admins see internal-chat content or only metadata; each chat locks in the policy active when it started.
- New
Cost calculator & clearer pricing
A new cost calculator and clearer credit pricing across the app, with per-model rates admins can review.
- New
Knowledge-base usage & limits
Knowledge bases now show page and upload-storage usage with clear per-plan limits.
May 2026
- Improved
Clearer error messages
AI generation, transcription, phone-number and chat errors now show a clear reason instead of failing silently.
- New
Chat deep links
Open the dashboard chat directly on a specific agent or model with ?agent= and ?model= links.
- New
New plan structure
Plans are now Free, Lite, Standard, Pro and Ultra, with clearer limits.
- Improved
Redesigned agent page
The agent page is reorganized into clear Configure, Deploy, Contacts, Forms and Usage tabs.
- New
New landing page & Trust Center
A refreshed landing page and a new Trust / Security page.
- New
Web Page Roast (free tool)
Launched Web Page Roast, a free public tool that gives a quick conversion analysis of any web page.
April 2026
- New
Lead capture & forms
A form builder with built-in templates (contact, support ticket, booking), plus a submissions tab with CSV export.
- New
Endless chat & richer internal chat
Internal chat gained continuous conversations plus richer configuration — avatar, welcome message, and a show-tool-use toggle.
- New
Feedback & conversation flagging
Thumbs-up/down feedback on agent replies and the ability to flag conversations for review.
- New
Public models page
A public models page showing each model's credit pricing, speed and intelligence.
March 2026
- New
Realtime voice & call recording
A realtime voice test panel with a live mic visualizer, plus an opt-in call-recording toggle with playback.
- New
People & Customer Memory
Browse the people each agent has talked to, and turn on Customer Memory so the agent recalls preferences and context across conversations.
- New
AI prompt generator & templates
Describe your agent in one sentence to generate a tailored system prompt — with ready-made templates and voice dictation.
- New
Conversation history
A conversations view with full transcripts, channel and phone-number context, and tool-call details.
- New
Phone agents
Deploy an agent to a real phone number — pick a voice, tune turn detection and call settings, and provision numbers from your organization's pool.
- New
Knowledge-base search modes
Choose how an agent searches your content — hybrid, semantic or keyword — with clearer crawl status and a built-in search tester.
February 2026
- New
Passkeys & two-factor auth
Sign in with passkeys (WebAuthn) and enable two-factor authentication, alongside a new Trust Center.
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